Soft Spot
An edge in the directed graph of your business where value is leaking that no one has named yet. Identified by walking the graph and listening to the people closest to the work.
Why It Exists
The people who find the biggest leaks are rarely executives. They are the people closest to the work who finally get the vocabulary to name what they have been feeling. Give a team the language of edges and soft spots, and the graph fills itself in.
Rosetta Stone
Four circles, four readings of the same object. Each role reads the artifact through its own lens.
A price dislocation - a mispriced edge where capital deployed here should yield outsized return. An error to exploit by deploying.
Process bleed. The thing everyone at the line level feels but nobody has a name for.
Tech debt, a brittle integration, a manual step nobody automated. The thing that makes you swear on Tuesday.
A residual in the operating graph. The model predicts value X at this edge; measurement shows Y. The gap is a structural error, not noise.
Related Terms
Operational Alpha - Excess return on enterprise value generated through systematic identification and capture of mispriced edges in business operations.
Demand Gravity - The inescapable pull of real demand on product trajectories.