touch points
Bureaucratic/ˈtʌtʃ pɔɪnts/n. (bureaucratic)
Etym.From English touch and point, fused in late twentieth-century management manuals as a countable substitute for description, popularized by a consultant's 1998 white paper, Mallory, Corporate Interactionisms, 1998.
Touch points function as a plural noun applied to discrete customer or stakeholder interactions to convert messy particulars into an auditable count, thereby dispersing responsibility and postponing decisions.
'Map our touch points across the funnel before fundraising' - Q2 Board Deck, slide 12