---
title: Soft Spot
slug: soft-spot
url: https://templeton.host/lexicon/soft-spot/
type: defined-term
inDefinedTermSet: https://templeton.host/lexicon
author: Andrew Templeton
---

# Soft Spot

## Definition

An edge in the directed graph of your business where value is leaking that no one has named yet. Identified by walking the graph and listening to the people closest to the work.

## Why this term exists

The people who find the biggest leaks are rarely executives. They are the people closest to the work who finally get the vocabulary to name what they have been feeling. Give a team the language of edges and soft spots, and the graph fills itself in.

## See also

- [Directed Graph](https://templeton.host/frameworks/directed-graph)
- [Operational Alpha](https://templeton.host/lexicon/operational-alpha)
- [Demand Gravity](https://templeton.host/lexicon/demand-gravity)

Canonical URL: https://templeton.host/lexicon/soft-spot/